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	<title>Circulation &#187; customer service</title>
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	<description>Mixing Student Affairs &#38; Information Sciences</description>
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		<title>Fimusy! &#8211; part 2 &#8211; it&#039;s getting better!</title>
		<link>http://lindybrown.com/blog/2009/04/fimusy-part-2-its-getting-better/</link>
		<comments>http://lindybrown.com/blog/2009/04/fimusy-part-2-its-getting-better/#comments</comments>
		<pubDate>Wed, 15 Apr 2009 03:30:29 +0000</pubDate>
		<dc:creator>lindybr1</dc:creator>
				<category><![CDATA[music]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[database]]></category>
		<category><![CDATA[fimusy]]></category>

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		<description><![CDATA[Yesterday I briefly blogged about Fimusy! a research portal/database of musicians and bands. Later that day I received a comment from someone at Fimusy (I think it was someone from Fimusy!&#8230; the comment linked to their website but no name or other identifying information was attached). And then, this morning, I received a tweet from [...]]]></description>
			<content:encoded><![CDATA[<p>Yesterday I briefly <a href="http://lindyjb.wordpress.com/2009/04/13/fimusy-is-somewhat-amusing/" target="_blank">blogged about Fimusy</a>! a research portal/database of musicians and bands. Later that day I <a href="http://lindyjb.wordpress.com/2009/04/13/fimusy-is-somewhat-amusing/" target="_blank">received a comment</a> from someone at Fimusy (I think it was someone from Fimusy!&#8230; the comment linked to their <a href="http://fimusy.com/" target="_blank">website</a> but no name or other identifying information was attached).</p>
<p style="text-align: center;"><img class="aligncenter size-full wp-image-768" style="margin: 0px 10px;" title="picture-22" src="http://lindyjb.files.wordpress.com/2009/04/picture-22.png" alt="picture-22" width="482" height="87" /></p>
<p>And then, this morning, <a href="http://twitter.com/DDClarke/status/1517336265" target="_blank">I received a tweet</a> from <a href="http://twitter.com/DDClarke" target="_blank">@DDclarke</a>, who I assume is associated with Fimusy!, though his profile doesn&#8217;t have a bio nor an identifying picture (just the o_O).</p>
<p style="text-align: center;"><img class="aligncenter size-full wp-image-769" style="margin: 0px 10px 0px 10px;" title="picture-12" src="http://lindyjb.files.wordpress.com/2009/04/picture-12.png" alt="picture-12" width="476" height="308" /></p>
<p>If it is someone from Fimusy!, I think it&#8217;s pretty neat that they contacted me via my blog and Twitter, asking for suggestions on how to improve their product. I am impressed that they are contacting folks/customers/users/potential users about their website. It shows they are going out of their way to improve their site and make sure they provide a good product.</p>
<p>In the blog post comment, they asked for suggestions to improve the site. (One suggestion I have is to add an &#8216;<em><strong>about page</strong></em>&#8216; to tell more about their product, goals, how they get the information, etc. I can <a href="http://www.zonkio.com/music-research-use-fimusy-for-bands-you-curious-rascal_1356.html" target="_blank">read</a> <a href="http://www.blogowogo.com/blog_article.php?aid=2077146&amp;t=5" target="_blank">about it</a> <a href="http://www.emilychang.com/go/ehub/app/fimusy/" target="_blank">from</a> <a href="http://www.feedmyapp.com/p/a/fimusy-the-music-database/9679" target="_blank">others</a>, but I&#8217;d rather hear more from you guys!)</p>
<p>In the twitter message the next day, <a href="http://twitter.com/DDClarke" target="_blank">@DDClarke</a> told me they had just added the ability to play tracks straight from their site. I checked out the site &#8211; did a lil&#8217; search for <a href="http://fimusy.com/demo.php?band=arcade+fire&amp;button=Search+Now!" target="_blank">Arcade Fire</a> &#8211; and discovered they really did add the ability to play tracks! I&#8217;m listening to <em>Neighborhood #1 (Tunnels)</em> right now!</p>
<p>Good customer service, folks at Fimusy! (I hope that&#8217;s really you behind o_O!)</p>
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